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Refund Policy

Last updated: 16 August 2026

This Refund Policy explains when and how you can request a refund for services purchased from Taalam Abroad ("Taalam", "we", "us", or "our"). It applies to all fees paid to us through our website, payment links, or any other payment method we offer. By purchasing our services, you agree to this policy.

What our fees cover

Taalam Abroad provides study-abroad advisory services. Depending on the package you purchase, our fees may cover:

Our fees are for advisory and support services only. We do not guarantee admission to any university, the award of any scholarship, or the approval of any visa application, as these decisions are made solely by universities, funding bodies, and government authorities.

Cancellation and refund window

You may request a full refund of our service fee within 14 days of payment, provided we have not yet begun substantial work on your file. Substantial work includes submitting an application on your behalf, preparing tailored documents, or contacting universities for you.

If substantial work has already begun within that period, we will refund the portion of the fee corresponding to services not yet delivered, on a pro-rata basis.

After 14 days, service fees are generally non-refundable, except where required by applicable law or where we are unable to deliver the services you paid for.

Non-refundable items

The following are not refundable by Taalam Abroad, as they are paid to third parties and are outside our control:

Where you have paid such fees directly to a third party, any refund is subject to that organisation's own refund policy.

If your application is unsuccessful

Because our fees cover the advisory work performed rather than a guaranteed outcome, an unsuccessful admission or visa decision does not by itself entitle you to a refund. If a specific package we sell includes an outcome-based guarantee, the terms of that guarantee will be set out in writing at the time of purchase and will apply in addition to this policy.

Services we cannot deliver

If we are unable to provide the services you paid for (for example, if we cease offering a service or determine that we cannot assist with your case), we will refund the full amount paid for the undelivered services.

How to request a refund

To request a refund, email info@abroad.talaam.online with your full name, the email address or phone number used at purchase, the date and amount of payment, and the reason for your request. You may also contact us on WhatsApp using the number you originally messaged.

We aim to acknowledge every refund request within 3 business days and to reach a decision within 10 business days of receiving the information we need.

How refunds are issued

Approved refunds are returned to the original payment method used for the purchase. We cannot refund to a different card, account, or person. Once we process a refund, it typically takes a further 5 to 10 business days to appear on your statement, depending on your bank or card issuer.

Refunds are issued in the original currency of the transaction. We are not responsible for differences in the amount received that result from exchange-rate movements or fees charged by your bank or payment provider.

Chargebacks

If you believe a charge is incorrect, please contact us first: we will usually resolve the issue faster than a bank dispute. Filing a chargeback without contacting us may delay resolution while we respond to your payment provider.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it was last changed. The policy in effect at the time of your purchase is the one that applies to that purchase.

Contact us

If you have any questions about this Refund Policy, contact us at info@abroad.talaam.online.